You have a lot to do on move‑in week. Here is the fast, scam‑safe way to get your Racine County utilities set up, check outages, and find help if you need it. You can start We Energies electric and natural gas service online or by phone in about two business days.
Start service in minutes
You can start, move, or stop We Energies service online or by calling customer service. Online is quick and lets you pick your start date. Phone support is helpful if service is off at the property or you prefer to talk it through.
Best option: online
Start or move service on the We Energies Start Energy Service page. You will typically need:
- Service address and move‑in date.
- Names for the account.
- Social Security number and previous address for identity checks.
- Proof of identity if requested after you apply.
Use this link to begin: Start Energy Service.
Prefer to call
Call residential customer service at 800-242-9137. This is useful if power or gas is currently off and a field visit may be required. A representative will confirm what is needed and schedule the start date.
Timing and move‑in tips
Requests are typically processed in about two business days, subject to verification and local conditions. Watch for a confirmation email once your request is accepted. On move‑in day, take clear photos of the electric and gas meters and note the readings. This helps ensure you are billed only for your usage.
New construction
If you are building a home or need a new meter, follow the We Energies new service process. Timelines are longer and coordination with contractors is required. See the guide here: New service for construction.
Outages and safety
If the lights go out, you want the fastest path to updates and restoration. Save these steps now so you are ready when weather hits.
- Report or check an outage: call 800-662-4797 or use the We Energies Outages and leaks page. You can also view current conditions on the Outage map, which shows affected areas and estimated restoration times.
- Get alerts: set text and email notifications in your account settings so outage updates reach you quickly. Update your contact info here: Account contact info. You can also text “We Energies” to 91924 to get started.
- Gas leak safety: if you smell gas or suspect a leak, leave immediately. From a safe location, call 800-261-5325. Do not use phones, switches, or open flames inside the building.
Billing, deposits, and help
Once your account is active, choose how you want to pay. We Energies supports online bank payments through My Account, automatic payments, and other options. Credit and debit card payments may include a service fee. See all methods here: Payment options.
In some cases, a deposit may be required under Wisconsin rules. To understand your rights, including bill protections and disconnection policies, review the Wisconsin Public Service Commission’s guidance: Utility customer bill rights.
If you need flexibility, you can request a payment arrangement directly with We Energies online or by phone. Start here: Payment arrangements. If your household qualifies based on income, Wisconsin’s energy assistance program can help with heating costs and crisis aid. Learn how to apply: Wisconsin Energy Assistance (WHEAP).
Scam‑safe setup
Utility scams often target new residents. Protect yourself with these quick checks.
- Watch for pressure tactics, threats of same‑day shutoff, or demands for payment by gift card, cryptocurrency, or unfamiliar apps.
- Only use the phone numbers on your We Energies bill, app, or website. If something feels off, hang up and call 800-242-9137 to verify.
- Ask for photo ID if someone comes to your door. When in doubt, call to confirm before letting anyone in.
For official guidance and current scam alerts, visit: We Energies scam warnings.
Handy contacts
- Start, move, or stop service: 800-242-9137
- Electric outage line: 800-662-4797
- Natural gas emergency: 800-261-5325
Moving to or within Racine County and want a smooth, well‑timed handoff on closing day? Reach out to the Renee OBrien Group for local guidance on utilities, area services, and a stress‑free move.
FAQs
How early should I start service?
- Submit your request at least two business days before move‑in. Call sooner if service is off at the property or you are coordinating a new meter.
What information will I need?
- Your service address, move‑in date, names on the account, Social Security number, previous address, and any identity documents if requested.
How do I check an outage in Racine County?
- Call 800-662-4797, view the We Energies Outages and leaks page, and use the outage map to see current conditions and restoration estimates.
What should I do if I smell gas?
- Leave the building immediately and call 800-261-5325 from a safe location. Do not use switches, phones, or open flames inside.
Can I get outage alerts by text?
- Yes. Update your account contact info to enable text and email alerts, or text “We Energies” to 91924 to get started.
